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Privacy Notice

Financial Partners Federal Credit Union is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice describing our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.  This policy covers all user privacy, including the usage of location data within the mobile app.

If after reading this notice you have questions, please contact us:

  • Email us
  • Woodburn Office: 260-632-4245
    Fax: 260-632-4109
  • Grabill Office: 260-627-2111
    Fax: 260-627-6599
  • Lost or Stolen Debit Card: 1-800-472-3272
  • Credit Card Support 1-844-818-7097
  • Visit us

or write to:

22440 Main St.
P.O. Box 125
Woodburn, IN 46797

Information We Collect About You
We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications and other forms
  • Information about your transactions with us
  • Information we receive from a consumer reporting agency
  • Information obtained when verifying the information you provide on an application or other forms; this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions
  • Information from you,such as as your first and last name, address, e-mail, User IDs, telephone number, and socicial security number.
  • Financial and transaction information necessary to provide you with services, including account numbers, payment card expiration dates, payment card identifiction, verification numbers, and transaction and payment history.
  • Information regarding your mobile device such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance
  • Information from your mobile device including address and contacts to make P2P (peer to peer) payments using Zelle® or other payments.

Note:  For your convenience, you may be asked to grant permission for access to your mobile device's geolocation data. This information may be collected when you use certain services that are dependent on your mobile device’s location (such as the location of an ATM or in store transactions). We may disclose all of the information we collect, as described above, as permitted by law. 

Parties Who Receive Information From Us
We may disclose nonpublic personal information about you to the following types of third parties:

  •     Financial service providers, such as mortgage service companies.
  •     Non-financial companies, such as consumer reporting agencies, check/share draft printers, financial statement publishers/printers, plastic card processors, and government agencies.

Disclosure of Information to Parties That Provide Services to Us
In order for us to conduct the business of the credit union, we may disclose all of the information we collect, as described above, to nonaffiliated third parties for the purposes of processing and servicing transactions that you request or authorize.

We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.
Disclosure of Information About Former Members

If you terminate your membership with Financial Partners Federal Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.
How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We will never ask for any personal credit card or financial information via e-mail. We do not share our internal e-mail lists with anyone, and have security in place to ensure that our internal databases are not being accessed.

What Members Can Do to Help
Financial Partners Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

  • Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords. Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen. 
  • Use caution when disclosing your account numbers, Social Security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.  
  • Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
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At Financial Partners Federal Credit Union, our goal is to put our members first in all we do.  We have been providing our community with quality financial services for over 50 years.

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